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FAQs


PRODUCT

Can I put my glass in the dishwasher?

While the glasses are dishwasher safe, ZÓ recommends that you hand-wash your glassware one piece at a time in moderately hot water using a mild detergent. Use a soft cleaning cloth – do not use scouring pads or abrasive cleansers.

After washing in detergent, rinse your glass well in clean water then air dry on a draining rack or hand dry with a soft lint-free cloth. The rims are naturally the weakest part of stemware, so do not place glasses upside down on the draining rack or when storing them. When hand drying, hold the glass by the bowl but refrain from twisting the stem and the bowl in opposite directions as this can cause the stem to snap.

To prevent cracking or breakage caused by extreme temperature variations, do not pour cold liquids into the glass that has just been washed in hot water. Likewise, allow the chilled glass to reach room temperature before immersing in hot water.

 

What do I do if my order was broken in transit?

Please email us at hello@zopersonalised.com

Send us a photo of the broken goods within 7 days of receipt to arrange a replacement. It is against the law to post broken glass or ceramics - please do not send back. 

We ask you to email:

1. A clear overall image of the glassware in the packaging that is broken.

2. Close up of the part that is broken

3. Clear photo encapsulating both the break & engraved initials on the glassware.

Once your email has been received and the photo is approved we will contact you to organise a replacement. 

 

Can I order in larger quantities with consistent logo/engraving?

This is certainly possible. We have consistent corporate partners that offer our products as thoughtful gifts to impress clients or reward employees. In regards to the company logo- it must be assessed on a case-by-case basis however it is more often than not possible to make it work.

Please email us your custom order requirement including company logo at hello@zopersonalised.com

 

Can I cancel/return my item once ordered?

This is not possible considering the personalisation typically takes place very soon after the order is placed to ensure delivery time is minimised. Once a glass is personalised it isn't suitable for anyone but you!

 

SHIPPING

What shipping carriers do you use?

We currently use Sendle, therefore Express Shipping and sending to a PO Box is not available. 

How do I track my order?

Once confirmation of purchase is settled and we have processed your order, you will receive a tracking number via email.